EFFECTIVE: OCTOBER 1, 2026

PRIVACY POLICY

Local Flood Services is committed to maintaining the confidentiality, security, and integrity of your personal and emergency restoration data. This policy outlines our standards for collecting, managing, and safeguarding your information across all service engagements.

POLICY SPECIFICATIONS

LEGAL DISCLOSURES

Clear, verifiable protocols detailing how emergency response records, customer property data, and communication authorizations are managed.

DOCUMENT INDEX

  • 01. Information Collection
  • 02. Data Usage & Scope
  • 03. Protection Standards
  • 04. SMS Opt-Out Policy

Effective Date: October 2026
Jurisdiction: United States
Compliance: TCPA & CTIA Aligned

01. INFORMATION WE COLLECT

When you request immediate water extraction, flood mitigation, or emergency structural drying services, Local Flood Services gathers necessary operational details. This includes your full name, physical property address, primary contact telephone numbers, email address, structural damage assessments, and relevant insurance carrier identifiers necessary for direct-billing coordination.

02. HOW WE USE COLLECTED DATA

Collected records are strictly utilized to dispatch rapid response teams, generate moisture mapping logs, coordinate scope approvals with insurance adjusters, and finalize remediation billing. We maintain complete data isolation and do not monetize, rent, or distribute property documentation to external commercial entities.

03. DATA PROTECTION & RECORD INTEGRITY

All digital records, job tickets, and moisture monitoring logs are preserved using industry-standard TLS encryption protocols and role-restricted database access. Property imagery and insurance paperwork are retained strictly within secured enterprise storage and archived according to state restoration compliance mandates.

04. TEXT MESSAGING / SMS POLICY

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing or promotional purposes. You may opt out of receiving text messages at any time by replying STOP.

For SMS customer assistance or dispatch status updates, reply HELP or contact our 24/7 service coordination desk directly.